The video player is not loading on my device. What could be the issue? Nick 19 December 2023 15:59 Updated Ensure your device's software and browser are up-to-date. If the problem persists, try using a different browser or device. Related articles Customer Service Enquiry Form I can't watch SQUASHTV on my Smart TV. I can't view full screen videos on mobile. I'm experiencing buffering issues while streaming. How can I improve the video playback? I received an error message while watching a video, what should I do?