Our player is designed to minimise viewing issues. However, the main reasons that could cause this issue include:
- Unstable on-site (event) internet connection
- There is a bug with a specific on-demand video
Normally, there are some easy steps that could help fix it instantly:
- Access SQUASHTV on incognito mode
- Clear all cookies and cache from your browser
- Restart your mobile phone
- Reinstall the app
- Try a different device
- Restart your WiFi or use mobile data
If you're still facing issues, please contact our customer services team, providing us with many details as possible (device you're using, videos(s) you're watching).