Troubleshooting

Account Issues

• I can't find my account on the system.
• I don't have access to my old email.
• I can't login to my Account from my web browser.
• I can't reset my password.
• My account shows an expired subscription, but I have already renewed it. What's the solution?

Connection Issues

• I'm experiencing buffering issues while streaming. How can I improve the video playback?
• I received an error message while watching a video, what should I do?

Device issues

• The video player is not loading on my device. What could be the issue?
• I can't watch SQUASHTV on my Smart TV.
• I can't view full screen videos on mobile.

Payment issues

• My payment was taken, but I still don't have access.
• Why can't I complete a payment?